Shipping Policy

Order Processing

We process all orders within 0–2 business days (Monday to Friday, excluding holidays).
Once your order is confirmed, our fulfillment team prepares it for shipment to ensure accuracy and timely dispatch.

Shipping Timeline

After processing, delivery to most continental U.S. addresses typically takes:

• Standard Delivery: 30 business days
(For oversized furniture, freight shipments may require additional time depending on carrier schedules.)

Please note that all delivery times are estimates and may vary due to weather conditions, carrier delays, peak season volume, or other factors beyond our control.

Shipping Coverage

We currently ship to the continental United States only.
Shipping to Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories is not available at this time.

Shipping Costs

All orders include free standard shipping.
(We currently do not offer expedited delivery services.)

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.
Tracking updates may take 24–48 hours to appear depending on the carrier.

You can monitor your shipment’s progress from our fulfillment center to your home.

Address Accuracy

Please ensure your shipping address is complete and correct.
FORTUNETEC is not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.

Late Delivery Assistance

If your order is significantly delayed beyond the estimated delivery window, please contact us at:
fortunetec@fortunetec-us.com

Our team will investigate the issue with the carrier and provide an appropriate resolution based on the situation.

Missing or Damaged Packages

If your package arrives damaged or does not arrive as expected, please notify us within 48 hours of delivery so we can assist promptly.