Returns & Refunds
Return, Refund & Exchange Policy
At FORTUNETEC, we believe furniture is more than a product—it's part of your home and your life.
If anything falls short of your expectations, we are committed to resolving it promptly, clearly, and responsibly.
Below is our complete policy on returns, refunds, exchanges, and cancellations.
1. Return Window
You may request a return within 30 days of receiving your order.
We understand that furniture requires time to place and evaluate, so we offer a generous return window to ensure peace of mind.
2. Eligible Returns
To qualify for a return, items must meet all of the following conditions:
Unused and unassembled
Free from stains, scratches, odors, or damage
Original packaging intact, including all internal padding, manuals, and hardware
In clean, resalable condition
In short: the item must be returned in the same condition in which it was received.
3. Non-Returnable Items
The following items are not eligible for return:
Clearance or final-sale items
Used, assembled, or installed products
Items missing original packaging or essential parts
Items showing signs of wear, damage, or misuse
Customized or personalized items
4. How to Request a Return
(Return Authorization Required)
To request a return, please:
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Email us at fortunetec@fortunetec-us.com
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Provide your order number and reason for return
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Include photos or videos of the item and its packaging
Our team will review your request within 2–4 business days.
If approved, you will receive a Return Authorization (RA) Number along with detailed instructions.
⚠ Important: Unauthorized Returns Will Not Be Accepted
Returning an item without prior authorization or an RA number may result in:
The package not being processed
No refund or exchange being issued
The package being rejected, lost, or untraceable
All resulting costs will be the responsibility of the customer.
This process ensures accurate tracking and protects your rights.
5. Return Shipping Costs
We cover return shipping if:
The wrong item was shipped
The product is defective
The item was damaged during transit
You are responsible for return shipping if:
The return is due to personal preference (color, size, style, change of mind)
The exchange is not related to a product defect
If you choose your own carrier, please use a trackable shipping service.
6. Refund Policy
Refunds:
Are issued to the original payment method
Are processed within 3–5 business days after inspection
May take an additional 3–7 business days depending on your bank or card issuer
Possible Refund Deductions
Refunds may be partially reduced if:
Original packaging is damaged
Accessories or hardware are missing
The item shows signs of use or assembly
Return shipping is the customer’s responsibility
Any adjustment will be clearly communicated before processing.
7. Exchanges
You may request an exchange within 30 days if the item remains in resalable condition.
Price differences may apply for different models or colors
For quality-related issues, we cover all costs and ship the replacement directly
⚠ Exchange Authorization Required
All exchanges require an RA number. Unauthorized returns may not be processed and could result in non-refundable costs.
8. Damaged, Defective, or Incorrect Items
If your item arrives:
Damaged
Missing parts
Incorrect
Please contact us within 72 hours of delivery and provide:
Photos or videos of the issue
Photos of the packaging
Your order number
We will offer one of the following solutions:
Free replacement parts
A full replacement if repair is not possible
A full refund if the item is unavailable
Our goal is to resolve issues quickly so you can enjoy your furniture with confidence.
9. Order Cancellation & Payment Processing Fees
Orders may be canceled within 12 hours of purchase
Orders that have already shipped must follow the standard return process
Payment Processing Fee Notice
If an order is canceled or refunded, PayPal or other third-party payment providers may charge a non-refundable transaction processing fee equal to 5.4% of the original order amount.
This fee is charged directly by the payment provider to maintain payment channel stability
FORTUNETEC does not collect, retain, or profit from this fee in any way
The fee is deducted strictly on an actual-cost basis, with clear records and traceability
We are committed to full transparency and only pass through fees imposed by the payment platform itself.
10. Missing or Incorrect Items
If your order is missing hardware, parts, or includes an incorrect item, please notify us within 72 hours.
We will ship replacements free of charge.
11. Contact Us
For any questions about returns, exchanges, cancellations, or your order, please contact:
📧 fortunetec@fortunetec-us.com
Our team is here to assist you with a clear, fair, and friendly process.