Payment Policy
Accepted Payment Methods
We offer multiple secure payment options to make your shopping experience smooth and convenient.
You can complete your purchase using any of the following payment methods:
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PayPal
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Visa
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Mastercard
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American Express
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Discover
All payments are processed in USD unless otherwise specified at checkout.
Payment Process
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Checkout: Once you have selected your items and added them to your cart, proceed to checkout.
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Payment Method Selection: Choose your preferred payment method from the available options.
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Order Confirmation: After successful payment, you will receive an automatic confirmation email containing your order details.
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Processing: Orders are typically processed within 24 hours of confirmation. You will receive a shipping notification once your order has been dispatched.
If you encounter any issue during payment (e.g., transaction declined or error message), please contact us at fortunetec@fortunetec-us.com for assistance.
Payment Security
Your privacy and security are our top priority.
Our website uses SSL (Secure Socket Layer) encryption technology to ensure that all sensitive information — including your credit card number, billing details, and personal data — remains fully protected during transmission.
All transactions are processed by certified and reputable payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standards).
We do not store or have access to your full payment information.
PayPal Payments
If you select PayPal, you will be redirected to the PayPal platform to complete your transaction securely.
You can pay using your PayPal balance, linked bank account, or credit/debit card through PayPal.
Once the payment is confirmed, you’ll be redirected back to our website with your order details.
Order Verification
For your protection and to prevent fraudulent transactions, some orders may require additional verification.
If verification is needed, our customer service team will contact you directly by email.
Please respond promptly to avoid delays in processing your order.
Failed or Declined Payments
If your payment is declined:
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Double-check your billing information and card details.
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Make sure your card is authorized for international transactions.
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Try using a different payment method such as PayPal or another card.
If the issue persists, please reach out to your card issuer or contact our support team.
Currency and Fees
All prices on our website are displayed in USD.
If your payment card uses another currency, your bank or card issuer will convert the amount automatically according to the current exchange rate.
Please note that international transactions may incur a small foreign transaction fee, depending on your bank policy.
Refunds
Refunds are issued to the original payment method used at checkout.
Once your return is approved and processed, please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
For more information, please refer to our Return & Refund Policy.
Contact Us
If you have any questions about billing or payments, please contact us at:
📧 fortunetec@fortunetec-us.com