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FORTUNETEC Return, Refund & Exchange Policy 

At FORTUNETEC, we believe that furniture entering your home is more than just an object—it becomes part of your life.
We want every product you receive to meet your expectations, and if things don’t go as planned, we’ll work with you to resolve it clearly and responsibly.

Here’s our full policy on returns, exchanges, and refunds.

1. Return Window

You may request a return within 30 days of receiving your order.
We understand that furniture requires time to place, feel, and evaluate, so we give you ample time to decide.

2. Eligible Returns

To ensure returned items can be resold safely, items must meet the following conditions:

  • Unused and unassembled

  • Free from stains, scratches, odors, or damage

  • Original packaging intact (including internal padding, manuals, hardware, etc.)

  • In a resalable condition

In short:
The item should be returned in the same condition as you received it.

3. Non-Returnable Items

The following items cannot be returned:

  • Clearance or final-sale items

  • Used or assembled items

  • Missing original packaging or essential parts

  • Items with obvious signs of use or damage

  • Custom or personalized products

4. How to Request a Return (Authorization Required)

The return process is simple:

  1. Contact us at support@fortunetec-us.com

  2. Provide your order number and reason for return

  3. Include photos or videos of the item and packaging

  4. We will review your request within 2–4 business days

  5. If approved, we will provide a Return Authorization (RA) number and return instructions

‼ Important: Unauthorized Returns Will Not Be Processed

If you send back a product without prior authorization or an RA number:

  • The package will not be processed

  • We will not issue a refund, exchange, or any compensation

  • Packages may be rejected, lost, or untraceable

  • All shipping costs will be borne by you

This ensures each return is properly documented and processed to protect your rights.

5. Return Shipping Costs

We cover shipping if:

  • Wrong item shipped

  • Product is defective

  • Damaged during shipping

You cover shipping if:

  • Return is for personal reasons (color, size, change of mind)

  • Exchange is not due to product quality

If you choose your own shipping method, please use a trackable service to avoid loss.

6. Refund Policy

Refunds:

  • Will be issued to the original payment method

  • Processed within 3–5 business days after we receive and inspect the returned item

  • Banks or credit card providers may require 3–7 additional business days to post the refund

Refund Deductions (if applicable)

Refund amounts may be adjusted if:

  • Packaging is damaged

  • Parts or accessories are missing

  • Item shows signs of use or assembly

  • Customer is responsible for shipping costs

All adjustments will be communicated clearly beforehand.

7. Exchanges: If You Just Want a Better Fit

We understand—sometimes the product isn’t bad, it’s just not the perfect fit for your home.

You can request an exchange within 30 days, as long as the item remains in resalable condition.

  • Exchange for a different model or color may require paying the price difference

  • For quality issues → we cover all costs and ship a replacement directly

Important Exchange Notice

All exchanges must be authorized with an RA number before returning items.

If you return an item without prior notice or RA authorization:

  • We will not process the exchange or refund

  • The package may be rejected, lost, or unmatched with your order

  • Any costs associated with unauthorized returns will not be refunded

This ensures items are handled correctly and your rights are protected.

8. Damaged or Incorrect Items

If you receive a product that is:

  • Damaged during shipping

  • Missing parts

  • Incorrect model

Please contact us within 72 hours of delivery and provide:

  • Photos or videos of the damage

  • Photos of packaging

  • Order number

We will provide one of the following solutions:

  • Free replacement parts

  • Full replacement if repair is not possible

  • Full refund if item is out of stock

We prioritize resolving these issues quickly so you can enjoy your furniture.

9. Order Cancellation

  • Orders can be canceled for free within 12 hours of purchase

  • Orders already shipped will follow the standard return process

10. Missing or Incorrect Items

If you find:

  • Missing hardware

  • Missing parts

  • Wrong model shipped

Please contact us within 72 hours. We will provide replacements free of charge.

11. Contact Us

For any questions regarding returns, exchanges, or your order:

📧fortunetec@fortunetec-us.com

We promise to respond promptly and help you through the process in a clear, fair, and friendly manner.